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Bike Share Operations Coordinator

CycleHop - San Francisco California, USA

13 Aug


Job Description

CycleHop, a leading bike share company, is seeking a proven operations coordinator to assist in implementing company wide standard operating procedures and oversee to the operations and expansion of our San Francisco Bay Area bike share programs.

Company Culture

We believe in placing the customer first! Everything we do is focused on delivering a great experience at each and every interaction point. We also believe in empowering our team members to make a difference, grow professionally, and do remarkable things together for the communities we serve.

Key Responsibilities

  • Oversee all aspects of regional business operations including but not limited to staffing, fleet management, distribution, risk management, administrative work, accounting, reporting and other daily business activities
  • Work directly with the COO to improve operational practices in all CycleHop systems
  • Assist with outreach and business development initiatives
  • Implement new bike share program operations
  • Meet company service standards
  • Follow direction and report to corporate office
  • Enforce company polices
  • Additional responsibilities to realize the company business objectives
  • Maintenance record keeping


  • College Degree in business, marketing, sustainability or related fields
  • Minimum 2 years of operations/ project management experience
  • Ability to lead and motivate staff, develop/maintain good relationships with customers and the community partners
  • Excellent communications skills, both verbal and written
  • High level of organizational skills
  • Detail-oriented, ability to prioritize, multi-task and solve problems
  • Self-starter able to get things done, and thrive in a fast-paced dynamic environment
  • Lead by example, have a positive attitude, sense of humor, and ability to motivate others
  • Interest in public transportation, cycling, tourism, sharing economy, and community based initiatives
  • Computer savvy and proficient in Google Apps for Business, Microsoft Office, and ability to quickly learn custom software programs and other technology tools
  • Job hours will may exceed 8 hours per day and 40 hours per week.
  • Must own car and ability to commute occasionally to San Ramon, Menlo Park and other bay area locations within 50 miles of San Francisco.

About the Industry:

Bike share is a healthy and sustainable form of public transportation in which bicycles are made available for shared use by individuals on a short term basis. Proven to be incredibly successful in nearly 1000 cities around the globe, bike share provides a fun and healthy way to commute to work, zip around town and explore the sights. In 2017, 120 cities in the U.S. have bike share programs. Bike share is also appealing to university and corporate campuses. Similar to car share, bike share is seeing tremendous growth and strong demand and usage by consumers.The Grid Bike Share program is a healthy, fun and economical transportation option that enhances the way we get around. Residents and visitors alike are able to quickly and easily access a public bicycle near places of employment, tourist destinations, shops and restaurants, educational institutions and transit stops.

About the Company:

CycleHop is the parent company of Grid Bike Share and is a leading bike-share company in North America, managing municipal and private bike-share programs in 16+ cities including Santa Monica, San Ramon, Long Beach, West Hollywood, Phoenix, Atlanta, Orlando, Tampa, Cleveland, Louisville, Vancouver, Ottawa and more.

To Apply:

Please submit your resume and a cover letter explaining your interest in bike share and why you will be a good fit for the role.

Job Type: Full-time

Location: San Francisco Bay Area, California

Salary: $35,000.00 to $40,000.00 /year

Required education: Bachelor’s

Required experience: 1 year in operations

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